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Affiliate International Retail Banker programme
Retail Banking Institute
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Affiliate International Retail Banker

The Affiliate International Retail Banker programme is our foundation course in retail banking. On completion of this programme, candidates will be able to analyse and describe the development of retail banking, and to analyse the business models of retail banking ranging from product-centred banking to customer-centric banking. They will be able to understand the principles of sales and marketing from a customer-centred point of view, and they will be able to understand how the different parts of a retail bank operate to best serve its customers.This foundation course for retail bankers covers:

  • Evolution of Modern Retail Banking
  • Ethics and Compliance
  • From Branch to Digital Distribution
  • Retail Banking Business Models
  • Customer Management
  • Sales I
  • Marketing
  • Retail Banking Services and Products
  • Operations and IT I
  • Risk Management I
  • Financial Management of a Bank


The course is self-paced, and candidates should be able to complete the course in six to nine months. We welcome you to apply today for the Affiliate International Retail Banker programme.

Once you register and pay, you will receive your login credentials and guidelines on the programme.

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